EXECUTIVE PERSONAL ASSISTANT • INTERNATIONAL PERSONAL ASSISTANT

Multi-lingual Executive Assistant with extensive experience successfully managing agendas, coordinating trainings, executing special projects, building and maintaining productive relations with key internal and external stakeholders. Manages all facets of major conferences and other events, coordinating travel and lodging, securing visas and liaising with global attendees. Leverages multicultural skills to facilitate cooperation and communication. Proactively improves processes. Strong problem solving skills. Independently identifies and resolves problems in a timely and professional manner. Interpersonal maturity, maintains confidentiality. Shows emotional intelligence with professionalism.


PowerPoint Presentations • Executive Agendas • Scheduling • Project Management • Analysis
Training Coordination • Event Management • Global Operations • Conference Call Coordination
Logistics • Travel & Lodging • Executive Correspondence • Report Preparation • Communication


Currently affiliated with voluntary work in small non-governmental institutions • 2013-2014
Ready for a new challenge as Management and Project Assistant, Business Support, Executive Assistant. I have the unique skills as a self-starter, ability to prioritise in multi-task situations. I am neat, attentive to details, neighbourly, positive, open minded and flexible. My capabilities make me outstanding amongst others.

PROFESSIONAL EXPERIENCE

RICOH INTERNATIONAL B.V. Amstelveen The Netherlands • 2011-2012
Consumer electronics, photographic & optical equipment, consumer goods, manufacturing, content & collaboration software, software development & design, software $17.4bn in revenue and approximately 10k employees worldwide.

Executive Assistant, Executive Office: Organised and managed the executive office, agenda of the marketing Directors and partly the CEO. Booked travel arrangements with Galileo travel system. Skilfully handled client relationships, screening and prioritising emails and promptly responding to enquiries. Arranged visas and invitation letters for high profile conference attendees. Planned and managed high profile meetings and conferences, managing arrangements, including meeting location.

Key Accomplishments:
• Made cost-effective conference and event arrangements, meeting all executive requirements whilst managing within budget.
• Assisted with new product launch by creating external client presentation that generated a significant sales increase.
• Played key role in budget activities, including decision-making, to control operating expenses.
• Skilfully managed complex global travel arrangements and meeting coordination, finding creative solutions to issues as they arose to accomplish company objectives.

Reason for leaving: There was no smooth manageability in executing the Executive
office tasks.

PROFESSIONAL EXPERIENCE

ROYAL PHILIPS ELECTRONICS Amsterdam-Amstel The Netherlands • 2009-2010
Healthcare, lifestyle and lighting product innovation company with approximately 118k staff in 60 countries worldwide and €23bn in sales.

Personal Assistant, Executive Secretary: Organised and managed complex Executive Director’s agenda. Booked travel arrangements. Skilfully handled client relationships, screening and prioritising emails and promptly responding to enquiries. Arranged visas for conference attendees. Planned and managed high profile meetings and conferences, managing arrangements, including hotel location.

Key Accomplishments:
• Made cost-effective conference and event arrangements, meeting all executive requirements whilst staying within budget.
• Assisted with new product launch by creating external client presentation that generated a significant sales increase.
• Played key role in budget activities, including decision-making, to control operating expenses.
• Skilfully managed complex global travel arrangements and meeting coordination, finding creative solutions to issues as they arose to accomplish company objectives.
• Assisted in small projects within the Consumer Lifestyle department.

Reason for leaving: Hired on temporary basis.

THOMSON REUTERS Amsterdam The Netherlands • 2008-2009
Global publicly traded business and professional information company.

Personal Assistant / Project Assistant: Created PowerPoint presentations. Organised meetings and conferences, managing all facets of major events, including documentation. Secured visas. Coordinated organisational training. Forged and managed relationships with global customers. Coordinated executive agenda and managed travel and lodging arrangements for the expatriates. Directed expatriate residence allocations and assigned office facilities. Assisted with special projects.

Key Accomplishments:
• Successfully located office facilities for new colleagues and found cost-effective Amsterdam residences for expatriates relocating to the Netherlands with families. Arranged for visas for the expatriates.
• Proactively created presentation outlining company history for use in new hire orientations and played a key role in arranging cost-effective team-building and wellness promotion activities.
• Assisted with research programs and posted results on company intranet site for knowledge sharing.

Reason for leaving: Hired on project basis. The Finance department moved to London.

BETTY ABBEY • Page 2 • bababbey97@gmail.com




FORTIS BANK NETHERLANDS Amsterdam The Netherlands • 2007-2008
Leading banking and insurance services provider with 1,600 branch locations and 10k global staff.

Project Management Officer (PMO): Managed high volumes of correspondence, including letters, memoranda, phone and fax messages. Directed phone calls and took messages. Created and delivered project reports. Oversaw program and IST Project Manager diaries. Coordinated internal and external appointments and scheduled meetings. Arranged travel and conferences, including catering and equipment allocation. Managed time registration for staff and coordinated employee screenings and workplace allocation. Documented meetings. Directed installation of architectural project software and managed technology updates. Arranged for visas and housing allocation for expatriates moving to the Netherlands.

Key Accomplishments:
• Received 2 contract extensions due to exceptional performance and ability to successfully manage complex events and projects with minimal supervision.
• Saved operating costs by playing a key role in expense reduction projects; also played integral part in mission-critical software installation project.
• Used multicultural and professional skills to build positive and productive relationships with global and internal team members. Problems were solved independently in a sensitive timely manner.

Reason for leaving: Hired on pure project basis.

HEWLETT-PACKARD Amstelveen The Netherlands • 2003-2006
Leading technology company operating in 170 countries worldwide with 116k+ employees.

Executive Personal Assistant: Provided key support to the Executive Manager of HP EMEA, IMS Country & Business Management division, interacting closely with a team of 73 Country and Regional Managers as well as Internet Consultants. Produced presentations. Organised meetings, including web / conference calls and conferences internal / external. Handled electronic and traditional correspondence. Updated temporary worker contracts and handled timekeeping tools. Planned and coordinated trainings for new colleagues. Documented meetings. Managed executive agendas. Made travel and lodging arrangements for expatriates. Managed contract details of team. Updated the intranet site of HP.com. Managed and coordinated the project Tango. Travelled to Romania-Bucharest to introduce and present the project Tango and gave training.

Key Accomplishments:
• Improved communication by updating and uploading information and posting significant achievements for employee access on company intranet.
• Coordinated numerous projects. Tracking status, budgets and costs. Providing updates.
• Recognised as Top Individual Contributor Award within HP.com division.

CAREER NOTE: Worked in short-term projects with Ernst and Young, ABNAMRO and Emery Worldwide during the period of 2001-2003

TransNet Communications B.V. Amsterdam The Netherlands • 1999-2001
Leading communications company within Europe.

Assistant to the Manager Customer Care: Responsible for the duties and tasks of the Manager when absent. Supporting the Manager in solving problems submitted by marketing clients, employees outside the head office, distributors, supporting and assisting the personnel department within the HR field such as recruiting. Office management and PR. Provided customer care feedback to the CEO during monthly company meeting.

Key Accomplishments:
• Improved our client service by providing quick solutions to problems submitted by distributors.
• Clients and distributors were kept up-to-date with any new changes in the company.
• Skilfully built trust and direct contact with clients.
• Acted as a role model with attention to their problems and provided solution as needed.
• Awarded employee of the month.

CAREER NOTE: Employment history also includes other management assistance and project execution roles. Details are available upon request.

EDUCATION & PROFESSIONAL TRAINING

Certified Executive Secretary: Schoevers Professional Education
University of Science & Technology Coursework (1980-1984) • Project Support: Boertien Groep (2008)

LANGUAGES

Fluent in English (native language), Dutch, Portuguese & German, French (intermediate)

TECHNOLOGY SKILLS
Microsoft Office Suite • Windows-Based Applications