Throughout my 3 year experience in logistics and customer service – I have been operating in Banner, SAP, Sharepoint, Onyx database systems. On my most recent position, I have won the “Highest amount of referrals” award due to my focus on service quality and attention to detail. Having been a part of a sales team, I know first hand how customer satisfaction transfers to revenues – getting the client to ride our company’s bus is one thing, making him stay on it another. As a communicative and well calculated professional I will gladly join the team that makes our client enjoy the ride the most. I seek an opportunity to focus on strengthening my input skills in ERP systems, preferably SAP in logistics yet IT or Medicine would also be most welcome. I seek to utilize my key strengths to contribute to the growth of a company I can identify myself with and grow with it. My career goal is to become a teamleader.

01-10-2012 tot 31-09-2013
Consultative Sales / Customer Service
Enrolment Advisor at Laureate Online Education, Amsterdam
Part of a multinational sales team in a corporate setting. Responsibilities:

• Interviewing University of Liverpool’s candidates for MSc/Phd online programmes
• Responding to client inquiries. Providing pre and post sales customer service
• Reaching quarterly sales targets
• Managing a constant pipeline of 120-150 prospective students via Onyx CRM
• Utilizing Banner and Sharepoint ERP systems
• Monthly and quarterly intake forecasting
• Managerial and legal programmes, Africa/Middle-East region specialization
• Winner of the “Highest amount of referrals” award during an internal incentive

01-09-2011 tot 31-09-2012
Logistics and Supply Chain, Multiple temporary functions
Order Handling Personnel, Pre-Delivery Installation assistant, Warehouse General Worker. Flora Hollad, Naaldwijk / Nippon Express, Maasvlakte / DeliXL Schiedam
Working through Uitzendbureaus. Responsibilities:

• Inbound/outbound order processing
• Preliminary quality control and providing SAP QM system input – rework project
• Cannon office machines Pre-Delivery Installation

References: Jack Mesker, Shift Manager +31651358779

31-09-2010 tot 31-04-2011
Logistics and Supply Chain, Entrepreneur
Procurement and Contracts Manager, Co-Founder. Axont Import Poland, Rybnik, Poland.
Medical equipment and LED light/display branch. Chinese/Polish market. Responsibilities:

• Responding to product inquiries, researching vendors
• Preparing product offers, conducting negotiations
• Arranging and overseeing product delivery with forwarders and customs agencies
• Handling customs documentation and invoicing
• Managing transport and procurement expenses, delivery forecasting
• Resolving quality and warranty issues. Ensuring customer satisfaction
• Account Management

Reference contacts: Agata Cesarz +48 505351685, Lilong Sheng +86 13113624476

01-07-2010 tot 30-09-2010
Personal Assistant
Personal Assisant at Kompanijny Ośrodek Szkolenia, Knurów City, Poland.
A temporary personal assistant function to the vice-president of the biggest corporate training company in Poland, which is a part of the Kompania Węglowa S.A – the biggest bituminous coal mining company in European Union.

• General logistics support, handling the agenda, bookings, correspondence
• Generating reports from the internal system as required by the vice-president
• Conducting online researches and providing IT support
• Taking meeting minutes

Reference contact: Ryszarda Palonek +48 604641508

01-03-2007 tot 04-12-2008
Consultative Sales
Financial Advisor at Polskie Doradztwo Finansowe, Katowice City, Poland.
Part time consultative sales position in financial instruments such as insurances, loans, investment funds.

• Generating sales
• Assessing client’s financial product porfolio
• B2C and B2B lead generation
• Customer service

Reference contact: Grażyna Grabowska +48 608187050