Education:
1993-1997: Masters degree in communication at the University of Amsterdam
1992-1993: Propedeuse in psychology at the University of Amsterdam
1985-1991: VWO at the Gemeentelijke Scholengemeenschap in Emmen

Professional Experience:
March 2013-Jan 2014: Senior Consultant Global Mobility Benelux at Mercer
• Global Mobility policy design and policy revision for clients
• Assist clients in setting up, implementing and improving global mobility processes and procedures
• Assist clients with and provide advice on expat compensation and benefits
• Provide training on global mobility to clients
• Provide global mobility consulting services
• Responsible for business development for global mobility products in the Benelux
• Maintain and expand client relationships
• Organize round tables and presentations on global mobility for clients

Jan 2010-Feb 2013: Regional Accountmanager Philips EMEA at Crown Relocations
• Retain and commercially develop assigned corporate client (Philips) in EMEA
• Vendor management
• Manage immigration procedures
• Improve program performance by adjusting policy and/or operational procedures
• Manage a team of mobility and relocation consultants
• Part of Crown’s management team
• Recruit and train new mobility and relocation consultants
• Maintain contact with client’s offices in EMEA and Crown offices worldwide
• Negotiate prices and services with other Crown offices and service providers
• Manage exceptions
• Manage data requirements for internal and external reporting
• Manage KPI's and service level agreements
• Manage and deliver periodic account reviews
• Manage global projects
• Assure high level of client satisfaction

Feb 2008-Jan 2010: Manager Relocation Services at Crown Relocations
• Implement, tailor and deliver relocation services to clients worldwide e.g. immigration procedures, housing, schooling, intercultural training etc.
• Manage a team of mobility and relocation consultants
• Recruit and train new mobility and relocation consultants
• Negotiate prices with destination service providers
• Maintain contact with Crown offices, vendors and clients worldwide
• Vendor manager
• Improve program performance by adjusting policy and/or operational procedures

Sep 2007-Feb 2008: Mobility Consultant at Crown Relocations
• Assist expats when moving to another country
• Coordinate all relevant processes and activities e.g. immigration procedures, housing, schooling, social security numbers, intercultural training, spousal career support etc.
• Be the contact person for service providers, HR managers and expats
• Invoicing
• Assure client satisfaction

Mar 2003-Sep 2007: Productmanager Long Haul at Thomas Cook/Neckermann
• Responsible for the selection and development of products for several large long haul destinations
• Purchase roundtrips
• Negotiate and calculate prices
• Create brochures and online presentations of the product
• Manage flight occupancy and undertake actions to improve this

Dec 2000- Dec 2002: Head Representative at Hola Tours in Mexico
• Responsible for managing several Dutch touroperators
• Manage a team of hostesses
• Organize information meetings
• Solve problems and complaints
• Plan and organize transfers

Sep 1997-Dec 2000: Tourguide in Mexico, Guatemala and Honduras for Djoser

Courses:
2008: Global Mobility Specialist certification from ERC Worldwide

Internships and other activities:
1996: Internship at the Jamaican family planning organization
1995-1996: Head of the workgroup China of the student organization SIB
1992-1995: Volunteer work for student exchange organization AFS
1991-1992: Exchange student in Mexico