2011 - 2013 “Intermec” Nijmegen, The Netherlands



Credit Controller (EMEA region)

Responsibilities

• Contacting customers to ensure timely payment
• Identifying and solving disputes
• Releasing and keeping orders on hold
• Initiate requests for increase of credit limit and changing payment terms
• Run Dun&Bradstreet reports for credit checking
• Sending dunning letters and statements
• Running aging reports
• Following up on promises to pay
• Allocation of incoming payments
• Bad debt provision and write off
• Cash collection targets
• Dealing with e-Billing accounts
• Working closely with Customer Service and Sales Mangers
• Preparing weekly reports of ‘overdue 10 top” customers

2009 - 2011 “Xanté” Duiven, The Netherlands

International Customer Support Representative (EMEA region)

Responsibilities

• Providing sale support to Country Managers
• Taking care of customers from EMEA region (Europe, Russia, Middle East, Africa) regarding orders, payments and invoices.
• Order administration
• Creating offers
• Dealing with customer complaints and returns (RMA. RGA)
• Overdue payment collection
• Creating credit and debit memos
• Sending invoices, payment aging reports with past due invoices.
• Keep customers informed about the status of shipment
• General office administration
• Dealing with customers spare parts requests
• Checking availability of products and spare parts
• Informing customers about pricing of products and spare parts
• Currency conversions for orders processing

2008 - 2009 “Logitech” Nijmegen, The Netherlands

Distribution Service Specialist (Eastern Europe)


Responsibilities

• Providing sale support to Sales Managers
• Order administration
• Organising and coordinating transport
• Managing shipment dispatch as per customer request
• Coordinate the supply of allocation products
• Contacting customers on a daily base
• Keep the country specialities folder up-to-date
• General office administration
• Contacts with planners
• Contacts with Logistic Department and forwarders
• Contacts with the Logitech Finance Department in Ireland
• Dealing with customer complaints and returns (RMA)
• Collecting overdue payments
• Sending invoices and credit notes
• Business trips

2003 - 2007 “ASRock Europe B.V.” (subsidiary of ASUS) Wijchen, The Netherlands

Account Manager (Russia and Eastern Europe)

Responsibilities
• Taking care of existing clients from Russia, CIS and Eastern Europe regarding orders, payments and invoicing
• Order entry and processing
• Create new customers
• Price management and handling requests for special prices
• Promote new products
• Negotiations with customers.
• Business trips
• General office administration
• Contacts with Russian media
• Contacts with forwarders
• Helping Logistic department to prepare export documents and CMR
• Dealing with customer complaints
• Overdue payment reminder
• Collecting overdue payments
• Sending invoices and statements of account to customers

1994 – 2000 Ltd. “Max-9” Armenia
Sales Manage/Credit Controller (Russia)

Responsibilities
• Taking care of existing clients from Russia and CIS States regarding Sales orders and payments
• Looking for new sales possibilities in Russia and CIS States.
• Negotiations with customers.
• Business trips to Russia and CIS States
• Reporting to commercial manager.
• General office administration
• Credit Collections
• Price management