People-manager
Doortastend
Hardwerkend
Sociaal

June’12 – Present Operations Manager / Consultant
Orange Wellness Club, Alphen aan de Rijn, The Netherlands
A premium Wellness Centre with Fitness, 3M€ annual revenue
Business Process Review
Development of staff towards service excellence through regular training sessions
Streamlining processes and procedures
Improving Revenues
Coaching and guiding the organization in culture change
Manualizing all procedures

Jan ’11 – Jan’12 Consultant Training and Quality Systems
Faculty Restaurant Management
Craving Group of Companies / Center for Culinary Arts, Manila
Achievements:
Mystery dinner program
Corporate Training Program
Strategic Planning Proces for 2012

Oct ’09 – Nov ‘10 General Manager
Manila Hotel, Manila, The Philippines
Achievements:
Renovation of all 550 hotel rooms
Renovation of Coffeeshop and Executive Kitchens
Implementation of Executive Floors with Butler-Service
Training Program Development for all staff

Jan ’07 – Sept ‘09 Food & Beverage Manager c/o Training
Makati Shangri La, Manila, The Philippines
Achievements:
Implementing bonus related training programs
Trained staff to win National competitions in Wine and Coffee competitions
Increase Performance Monitor from 59-71%
Plan prepare and execute different events in name of the hotel:
* ASEAN Summit Gala Dinner, training of 700 casual waiters
* Task Force: Training staff during opening of new properties

Feb ’06 – Dec ‘06 Marketing and Training Director
Magsaysay Institute for Hospitality and Culinary Arts, Manila, The Philippines
Achievements:
Implementation of Skills related Training Programs
Training positions established in major 5 star hotels in Metro Manila and Macau

April ’05 – Feb ‘06 Faculty Food And Beverage service Hotelschool
The College Hotel Amsterdam
Achievements:
Voted “hippest and trendiest” Bar and Restaurant in 2005
Received a 9/10 from Marcel van Dam

May ’03 - April ‘05 General Manager Wagamama Amsterdam
Wagamama Max Euweplein in Amsterdam, 150 seats
Achievements:
“Opened” 2 restaurants (World Trade Center and Antwerp)
Increased sales in Max Euweplein with 7% annually
Implemented bonus and incentive system for staff

Feb ‘02 - Oct ‘02 Manager Hospitality Suites Rabobank at Floriade 2002
Rabobank Netherlands in Utrecht
Achievements:
Voted best Restaurant and Hospitality during the World Expo
Received endorsments from President and Chairman of the World Expo

Jul ‘01 - Jan ‘02 Assistant Restaurant Manager
Restaurant 110, Johannes Verhulststraat 110, Amsterdam

Feb ‘99 - Jan ‘01 Communication Skills Trainer
Debitel Nederland in Hoofddorp

Nov ‘98 - Jan ‘99 Restaurant Supervisor (seasonal contract)
Sala Restaurant, Den Dolder

Apr ‘98 - Oct ‘98 Front Office Clerk
Sofitel The Grand Hotel, Amsterdam

Oct ‘97 - Mar ‘98 Resort Manager (seasonal contract)
Sportura Travel organization

Fotografie
Koken