Personalia
- Leeftijd
- 53 jaar
Rijbewijs en talenkennis
Dit ben ik
Mijn dromen en ambities
I can best be described as a process-oriented people manager. I have a lot of experience in managing teams, making use of peoples strengths, but always with a clear goal and roadmap. What I am good at, and what I love to do, is implementing content- and knowledge management projects along the three axes of people, process and technique.
Wat breng ik mee?
Zo omschrijven anderen mij
Expert op het gebied van Content- en Kennismanagement.
People Manager; Situationeel leidinggeven en luisteren
Proces Manager; Analytisch en gestructureerd
Project Manager; Resultaatgericht en teamplayer
Mijn huidige situatie
Werkervaring
04/2012 – 07/2013 Ricoh Netherlands, Program Manager Marketing
• Implementing Marketing and Quality Assurance processes
• Implementing standard procedures, Information systems and management dashboards
• Training staff on Change Management and Project management
07/2007 – 03/2012 Ricoh Netherlands, Manager Central Content Management
• Managing team of Knowledge Engineers, Content Management Specialists and Business Analyst.
• Responsible for Process Information Management
Projects
• Designing and implementing Information Governance Plan
• Development and Implementation Information and Knowledge Management System
• Roll-out Information and Knowledge Management System
• Digitalisation of paper information processes
01/2005 – 6/2007 T-Mobile Customer Service, Process Manager Customer Service & Back Office
Projects
• Implementing new Data model CRM system
• Atomisation Loyalty program Prepaid customers
• Introduction and Improvement Self Service processes
12/2000 – 12/2004 T-Mobile Customer Service, Manager Customer Service
• Managing Team Leaders and Senior contact centre agents
• Responsible for performance contact centre agents (90 FTE)
Projects
• Development and implementation of new front-end system.
• Rebranding “Ben” to “T-Mobile”
• Responsible for setting up Contact Centre for T-Mobile Dealers
Opleidingen
1989-1995 University of Nijmegen, Faculty of Applied Economics, Major: International Economics
2003 Management Development; De Baak Management Centrum
2004 Project Management; NIMO Project Management Institute
2007 Six Sigma Green Belt; Schouten&Nelissen
2010 Leadership Development; VSD Training Consultants
2012 Change Management; ADKAR Prosci
Meer over mij
Zo besteed ik mijn vrije tijd
Sports, golf (in the possession of GVB), fitness, running (marathon of New York, Berlin and Chicago)
Werkgebied
