Ich heiße René Schell ein Weltbürger mit Wurzeln in Südostasien, insbesondere kulturelle Hintergründe aus Indonesien, Malaysia und Singapore. Aber auch Geschichte, Gegenwart und Zukunft der Bundesrepublik Deutschland. Ich habe Interesse an Slawische Sprachen und Kulturen. Beruflich bin ich schon seit langem ein erfahrener mehrsprachiger Kundendienstbetreuer der ein guter Zuhörer ist und sich zugleich gut Einfühlt in schwierigen Kundensituationen, der sich ebenfalls wunderbar zwischen Menschen aus verschiedensten Kulturen mischt. Durch dieses einfache mischen habe ich mich bereits den Titel “ein richtiger Internationalist " zu sein bei meine Kollegen erworben.

I am René Schell a World Citizen with roots in southeast Asia, especially with cultural backgrounds from Indonesia, Malaysia and Singapore. But also past, present and future of the Federal Republic of Germany. I am interested in Slavic languages and cultures. Professionally I am an experienced Customer Service representative who is a strong listener and has strong empathy for customer situations, who is strong at mingling with people and an excellent cross cultural communicator. In easily switching between different cultures I have already been characterized as a true "internationalist" by my colleagues.

I am René Schell a World Citizen with roots in southeast Asia, especially with cultural backgrounds from Indonesia, Malaysia and Singapore. But also past, present and future of the Federal Republic of Germany. I am interested in Slavic languages and cultures. Professionally I am an experienced Customer Service representative who is a strong listener and has strong empathy for customer situations, who is strong at mingling with people and an excellent cross cultural communicator. In easily switching between different cultures I have already been characterized as a true "internationalist" by my colleagues.

Work experience
aug 2014 – feb 2015 Customer Relations Representative (project until 18-02-2015 because of outsourcing)
Misco Nederland BV
Leaning more towards logistics I dealt with outstanding Customer Service cases ranging from
Double Deliveries, Lost in Transits, Damaged/Defect/Faulty product and arranging returns in close
contact with the distributors. (IT, PC equipment I-pads, mobile phones etc.) With deeper logistics
this job entailed new facets of the Customer Service to me.
jan 2014 – jul 2014 Customer Service representative (temporary / covering for employee on
maternity leave)
Skiffy BV in Amsterdam
Having worked for Skiffy, formerly Johan Pützfeld BV before I was familiar with the product line. I
advised customers and processed orders using the (SAP or similar) company system. Generally
helping out in the absence of a colleague on maternity leave using my vast knowledge and
experience in CS.
sept 2012 - jan 2013 Customer Service representative
Stream Global Services in Amsterdam
In a callcenter setting I advised B2B customers and end users about Nike sports products by
phone and processed phone orders as well as customer data and the reports entry in the
(SAP or similar) company system. Official language within the company was English. I have
been part of both the German and UK customer teams.
nov 2010 - jan 2012 Sabbatical
Schell Rene A.M
Study research into the cultural history of the former Netherlands East Indies – now Indonesia.
(Kebudayaan dan Sejarah Indonesia) I was mainly looking into the significance of the Keris in
Indonesian / Malay culture.
nov 2007 - apr 2010 Customer Service representative
Intralox L.L.C. Europe in Amsterdam
I advised B2B customers for this manufacturer of conveyor belts. Adjusting customer data,
providing technical calculations and processing orders in the (SAP or similar) company systems
was part of my tasks. I worked alternatively in German, English and Dutch.
june 2005 - sept 2007 Customer Service representative
Verizon Business Netherlands in Amsterdam
I informed mainly international customers about scheduled maintenance on the
telephone- and internet network and entered data in the company systems. Soon I became
liaison officer between the Scheduled Maintenance and German teams.
apr 2000 - may 2005 Customer Service representative
Pearson Education in Amsterdam
Until decentralisation I catered for international customers with English Language Teaching,
Higher Education and Professional publications and processed orders using the (SAP or similar)
company system. I also dealt with after sales, checked upon deliveries and dealt with
complaints.
sept 1986 - mar 2000 Customer Service representative
Johan Pützfeld in Amsterdam
As a beginner I learnt the ropes of the all round Customer Service Representative for the "SKIFFY"
brand and was able to add Trade Fair experience to the job in Hannover, Germany and Jakarta,
Indonesia. In the absence of the UK office manager I deputised for him in Wombourne, UK later on
in the job.

Cultures worldwide. Past, present and future of the Federal Republic of Germany. I am interested in Slavic languages and cultures. .