2016 - 2016 Plantronics B.V Inside Sales Executive
Follow up on leads to generate business. Maintain relationship with establish accounts and present new deals & products. Set up meetings with new and established accounts.Reach set targets regarding sales per quarter
2010 – 2015 Verizon Business Senior IT Coordinator
Technical Support in a business to business solution. Supporting major clients and their Data, Voice, VoIP and PIP connections with Verizon. To make sure the network is restored within SLA when there’s an outage. Close communication with clients. To push inside departments, as well as outside, to minimize the down time for the client. Write reports to my clients 2 times a day to clarify status of their network world wide. To be able to “work outside the box” to restore a sensitive connection that might have high impact on customer revenue.
2008 - 2009 American Express BV Content Expert
Support CPS product by servicing both clients and supplier on end to end activities
Set-up and maintenance of new CPS Client accounts and Merchants including hierarchy and maintenance;
First point of contact for merchant queries, update information, reconciliation, debit balance, fee collection,
Train and coach all new merchants on different on-line submission tools.
Following procedures & make sure knowledge about products and procedures are up-to-date.
Department moved to U.K